FAQ

Is it safe to order online?

We use industry standard 128-bit Encryption Technology to ensure that your personal data information is protected during data transmission.

How do I order?

Place your order directly through our website by pressing any button. To guarantee the highest security of your transaction, we usepaypalto process your credit cards.  An e-mail confirmation is sent to us at RokuToys and we promptly process your order. Orders are processed within 48 hours of order placement depending on product availability (most orders are processed the same day).

Once the order is placed, how soon will you ship out the product?

Most orders are filled within 48 hours once the order has been received and payment has been successfully processed.

How long will it take to receive my order?

Arrival time is generally 2-7 business days for US Orders. In Stock items usually ship within 48 hours. You will receive UPS tracking number via e-mail when the item is shipped. For International Order arrival time is generally between 3-30 days depending on custom.

How will you ship my order?

We ship via UPS or USPS for international Order.

Privacy Policy

We seek to maintain the highest level of service in our business, including the way we handle our customer's personal information.

Customer's contact information is strictly used for processing orders. Contact information is used to contact the customer about the order if necessary. Financial information that is used to bill the user for products and will not be furnished to any third party.

Disclaimer

Prices, availability, specifications subject to change without notice. RokuToys is not responsible for any typographical errors. Please read all terms and conditions before placing your order.

Return Policy

30 day return/exchange policy

We guarantee that every item we sell directly will give you complete satisfaction or you may return it for a replacement or for a refund of the purchase price* (US$), within 30 days of receipt of the item. WE STRONGLY SUGGEST THAT YOU OPEN ALL MERCHANDISE UPON RECEIPT AND INSPECT IT IN ORDER TO TAKE ADVANTAGE OF THIS POLICY.

If you purchased your item directly from RokuToys, please take note of the following:

  • Customers who purchased directly from RokuToys should note that all returns/exchanges must be sent to us and received within 30 (THIRTY) days of the original delivery date of the product to you. The product must be returned in its original box/packaging in the same condition as it was sent to you. This means that the item must be returned intact with figures, accessories, bases, original packaging, outer shipment box as well as in a double boxed shipping carton, if this is how it was sent to you. Returned items that arrive with excessive damage due to improper packing may be assessed a damage product fee, of up to 10% of the product price.
  • Due to the limited edition nature of our product, we cannot guarantee that the item(s) can be replaced at the time of return or that damaged specific edition numbers can be replaced with the same number. In this case, we would offer a full refund of the purchase price (US$).
  • RokuToys will not replace / exchange brown outer shipping cartons or base an exchange solely on the style of shipping carton you received. The shipping cartons are made to shield the item inside from damage during the shipping process and are not considered a part of the item’s packaging. Also, our warehouse and manufacturing facilities use different shipping box styles based on destination, product type, ordering lots, and availability. Therefore, you are not guaranteed to receive the same type of shipping carton on all orders.
  • We will pay the return shipping cost if the return / exchange is a result of our error such as a defect / damage or an error in filling your order.
* If the purchase is being returned for any other reason than those previously stated, the buyer will be responsible for all shipping charges, including those to return the item(s) to us. Refunds will be the purchase price minus any applicable shipping charges.

If you have any questions or any general feedback to share, please visit our FAQ page or contact us via e-mail or Call Toll Free 1-888-Roku-Toi (1-888-765-8864)

RokuToys
PO Box 2628
San Ramon, CA 94583